Warranty Information

All Grade 1, Grade 2 and Grade 3 refurbished products on our website come with a free 1-Year Return To Base Warranty**.

**Unless stated otherwise

Returns Policy

All of our items, unless mentioned in the listing, are covered by 12 months RTB (Return To Base) warranty.

If you have a problem with your item within the first 14 days, GigaRefurb will collect the item at our expense.

After 14 days the customer must return the item to us as part of their return to base warranty

Money Back Guarantee

If you are not happy with your purchase or have changed your mind, returns are accepted within 14 days of receipt of product.

All returns are the responsibility of the customer and must be received in their original packaging.

After 14 days we do not accept returns for a refund and will be dealt with inline with your return to base warranty.

Faulty Goods

If in the unlikely event your item is faulty if you report the fault within the first 14 days we will arrange to have your item collected at our expense.

If the fault is reported after 14 days you will be covered by your return to base warranty and the customer is responsbile for returning the item to us for repair

We will either repair the item and return to you or replace for a like product whichever is applicable.

Battery Policy

Batteries are classed as a consumable and a perishable item and therefore are not covered under our  hardware warranty.

However if you find your battery to be faulty within the first 14 days we will repair / replace the battery.

After 14 days we cannot offer any replacement or repair for a battery

The customer must return the faulty battery back to ourselves.

For any queries or information please contact us on 0161 745 9720

Delivery Details

We will dispatch your product on the same business day of your order for orders placed before 10AM. For orders placed after 10AM we will dispatch it on the next working day. Our business days are Monday to Friday excluding UK bank holiday. Orders placed on Friday after 10AM and on a Saturday or Sunday will be dispatched by the following Tuesday. Units with software/hardware upgrades or downgrades may require an extra day before dispatch.

International orders are generally received in less than 5 days dependant on internation carrier but please confirm shipping costs before purchasing the item.

We use DPD to deliver our products. Once you order you will receive your tracking details in an email. If you provide your mobile number you will receive a SMS from DPD with a 60 minute delivery time slot on the morning of your delivery.

DPD One Hour Predict

Once you order you will receive your tracking details in an email. If you provide your mobile number you will receive a SMS from DPD with a 60 minute delivery time slot on the morning of your delivery.

Delivery Cost

Orders before 10:00AM on Monday to Thursday will be dispatched on the same day for next-weekday delivery and orders made after 10:00AM will be dispatched on the next working day. Shipping for mainland UK addresses is free. EU shipping addresses and offshore UK addresses incur an additional charge.

Our refurbished Product's are packed in a made-to-fit unbranded box with custom void fill packaging providing a fresh, out of box experience.

Here to Help!

If you have any questions, please contact our team on 0161 745 9720.