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Tel: 0161 745 9720

Delivery and Returns

 

Delivery

We will dispatch your product on the same business day of your order for orders placed before 10AM. For orders placed after 10AM we will dispatch it on the next working day. Our business days are Monday to Friday. However this may change if the demand on our warehouse is too high. Orders place on Friday after 10AM and on a Saturday or Sunday will be dispatched by the following Tuesday at the latest. Units with software/hardware upgrades or downgrade may require an extra day before dispatch. International orders are generally received in less than 5 days but please confirm shipping costs before purchasing the item.

We use DPD to deliver your goods. Once you order you will receive your tracking details in an email. If you provide your mobile number you will receive a SMS from DPD with a 60 minute delivery time slot on the morning of your delivery.

 

Delivery Costs

England Mainland - Free, tracked next day delivery with DPD Predict - Weekend Delivery £3.50. Dispatch after 1 business day.

Scotland Mainland - Free, tracked next day delivery with DPD Predict - Weekend Delivery £3.50. Dispatch after 1 business day.

Scottish Highlands - 2 Day Service with DPD Predict - £14.99. Dispatch after 1 business day.

Scottish Islands - 2 Day Service with DPD Predict - £14.99. Dispatch after 1 business day.

Republic of Ireland - 2 Day Service with DPD Predict - £14.99. Dispatch after 1 business day.

Northern Ireland - 2 Day Service with DPD Predict - £14.99. Dispatch after 1 business day.

Channel Islands - 2 Day Service with DPD Predict - £14.99. Dispatch after 1 business day.

Isle of wight - 2 Day Service with DPD Predict - £14.99. Dispatch after 1 business day.

Isle of man - 2 Day Service with DPD Predict - £14.99. Dispatch after 1 business day.

Scilly isles - 2 Day Service with DPD Predict - £14.99. Dispatch after 1 business day.

 

Returns Policy

All of our items, unless mentioned in the listing, are covered by 12 months RTB (Return To Base) warranty. In the unlikely event you are not happy with your purchase please contact us and we will try to resolve the problem as quickly as possible

Money Back Guarantee

If you are not happy with your purchase or have changed your mind, returns are accepted within 14 working days of receipt of product.

All returns are the responsibility of the customer and must be received in their original packaging.

Faulty Goods

If in the unlikely event your item is faulty if you report the fault within the first 14 days we will arrange to have your item collected at our expense.

If the fault is reported after 14 days you will be covered by your return to base warranty and the customer is responsbile for returning the item to us for repair

We will either repair the item and return to you or replace for a like product whichever is applicable.

For any queries or information please contact us on 0161 745 9720