If you are an AT&T customer that has been experiencing annoying problems with your voicemail lately, you’re not alone. The second-place U.S. wireless carrier says that it has identified an issue with its voicemail system that is preventing customers from retrieving their messages. This problem could range from being a minor annoyance fot customers to one that might prevent people from receiving time-sensitive information.
The Verge detailed the issue, and notes that there is currently an AT&T support forums thread dedicated to the ongoing issue that is over 40 pages long at this point. According to customers, the voicemail outage has persisted for weeks and there’s no timetable for when it will be resolved.
For its part, AT&T issued the following statement, “A recent software update to some devices may be affecting our customers’ voicemail. We are working with the device manufacturer to issue a patch to resolve this and apologize for any inconvenience this has caused.”
As of yesterday, AT&T was still working to get a handle on the situation, with an ATTCares administrator writing in the support thread, “It’s affecting customer in multiple markets. We are working with to resolve the issue as soon as possible. It’s one of our top priorities at this time.”
At this time, those “multiple market” include AT&T customers in Arizona, California, Colorado, Florida, Indiana, Nevada, and North Carolina, South Carolina, and Tennessee at the moment.
The voicemail outage doesn’t appear to discriminating between iOS or Android users; all are being affected by the ongoing problem. However, it appears that customers with Samsung devices are a bit more susceptible to encountering voicemail problems (or perhaps they are the ones being the most vocal about the issues on AT&T’s support forums).
It’s unusual for such a critical systemwide outage to affect a large company like AT&T for so long, but hopefully the wireless carrier will be able to make sense of it all before customers starting picking up pitchforks.