"I gotta be honest, for a moment it felt like winning the lottery, but it was only a moment as [an] angel on my shoulder, and my wife, both spoke up, and I knew there was only one choice," the user wrote.
The buyer ended up chatting with a customer service agent, who requested a photo of the packing slip and also of the box of phones. It turned out to be a bit of a hassle. He removed one of the phones from the box—the one he ordered and intended to keep—and took a photo of the rest. Though he explained this to the rep, they apparently got confused.
"They asked me to wait three separate times, and then sent me an email two days later letting me know that FedEx would be stopping by to pick them up. The tracking slip only had a quantity of eight.
Talk about rubbing salt in the wound, but I contacted Google customer service again to ask them how to proceed. After more deliberation they told me to return eight and they would send a tracking slip for the ninth separately," the buyer stated.
The whole process should have been easier than Google made it out to be. Regardless, Google got its extra phones back and timias55 kept his conscious clear (and wife happy), even though he probably could have kept the phones without any legal repercussions.
Can You Keep Merchandise Received That You Did Not Order? FTC Sounds Off
"Although you have no legal obligation to notify the seller, you may write the seller and offer to return the merchandise, provided the seller pays for shipping and handling," the FTC says.
A spokesperson for Target told the site that the retailer recommends calling a customer service rep, and that the first option in these situations is to keep or the donate the extra product.
"If a guest chooses not to do that, we have an ‘exceptions process’ where they can return the product in the mail," the spokesperson said. "They should speak with a Target online guest service representative for instructions, and then return the item to us with all order information removed from the package."
Google could certainly afford a mistake like this, as some users pointed out. But kudos to timias55 anyway—even though Google wouldn't feel an impact from a $4,500 mistake, the same might not be true for the employee who screwed up the order fulfillment.