According to Jalopnik, which broke this story and viewed documents related to the incident, the sticker for the car in question lists the former feature as being a $5,000 add-on and the latter being a $3,000 add-on, for a combined $8,000 in additional goodies. So, what exactly happened? It is not entirely clear, but here is the gist of reported events...
- A third-party dealer bought a Model S 75D directly from Tesla in an auction. At the time of the the sale, the sticker on the car indicated it came with Enhanced Autopilot and Full Self Driving Capability features worth a combined $8,000.
- Two days after selling the car, Tesla performed an audit on that specific Model S 75D and flagged the aforementioned features for removal.
- The third-party dealer sells the Model S 75D to a customer named Alec.
- After purchasing the vehicle, Alec updates the software on the Model S 75D, at which point the Enhanced Autopilot and Full Self Driving Capability features are removed.
According to the report, a disclosure statement from Tesla to the third-party dealer never mentioned that those features would be removed, when the dealer purchased the vehicle at auction. The car ended up at auction as a result of California's Lemon Law, because the center dashboard display (or Media Control Unit) developed a yellow border, as has been known to happen on some Model S vehicles.
As you might imagine, Alec was confused why those features went missing after performing an OTA update on his vehicle. He reached out to Tesla's customer support, but the response was not anything he expected.
"Tesla has recent (sic) identified instances of customers being incorrectly configured for Autopilot versions that they did not pay for. Since, there was an audit done to correct these instances. Your vehicle is one of the vehicles that was incorrectly configured for Autopilot. We looked back at your purchase history and unfortunately Full-Self Driving was not a feature that you had paid for. We apologize for the confusion. If you are still interested in having those additional features we can begin the process to purchase the upgrade," Tesla told Alec, according to the report.
It's a bizarre situation, and also a bit confusing. Did the original buyer never pay for the upgrades that were included on the car's sticker, or is Tesla essentially attempting to double-dip by charging a subsequent customer for features that were already paid for by a previous owner? That much is not clear.
Either way, this is bad form. Alec did nothing wrong here, and had this been something that required a physical alteration to the vehicle, it's hard to imagine Tesla sending over engineers to covertly strip away any add-ons. And unlike a subscription service like OnStar, the features Tesla removed do not require ongoing fees—it's akin to paying for an upgraded audio system, in that there is the initial cost, and nothing more.
Tesla has not commented on the situation yet, but hopefully it does the right thing and restores the features to Alec. Even if they were never purchased in the first place, the sticker on the car during auction suggests they were part of the package. Tesla should own this oversight (if that's even what it is).