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Warranty / Returns Information

How Do I return a Item?

Returning an Item is easy. Just login to your account and create a support ticket and you will be issued with a RMA number. This is your Return Merchandise Authorisation Number. We need this to track your return and to know where it came from!

When logging your support ticket please give as much information as possible regarding the fault and we will provide you with the RMA number and the return address for you to return it to us.


1 Year RTB Warranty

Unless otherwise stated all our refurbished products come with 1 Year return to base warranty. This warranty covers the hardware only. The warranty is classed as a RETURN TO BASE warranty.

What this means is it is if your item becomes faulty in the timeline you can return it to us at your cost, We will repair or replace the item for you and then return the item back to you at our cost. The warranty is a Hardware only warranty and covers all hardware related issues that in the unlikely event you may encounter. The warranty does not cover software related issues, Accidental Damage, Faults caused by changing hardware, and does not cover the battery.


14 Day money back Guarantee

If in the first 14 days after you purchase your item and you change your mind and you feel its not suitable for you.

You can return the item to us at your cost and we will refund you in full minus the cost of postage. Item must be returned in the original packaging in the condition you received it in to be eligible.


Problem in your first 14 Days?

No problem we are here to help!

In the unlikely event you have a issue with your item in the first 14 days such as you have a hardware related issue with your item we will collect your item at our expense and repair, replace or refund the item.

After 14 days the customer must return the item to us and we will not accept refunds. After 14 days we will only repair or replace your item and it is the responsibility of the customer to return the item to us as part of your 1-year RTB warranty.


Battery Policy

We expect all laptop batteries to last for 1 hour minimum when you receive you item.

We test all items extensively before we ship them to you but batteries are classed as a consumable are they naturally degrade.

For this reason batteries are not covered as part of the 1 year RTB Warranty.

However if when you first receive your item if in the unlikely event you have a issue with your battery , if you contact us within 14 days of your purchase we will send you a replacement battery!


TFT Dead Pixel Allowance

CD Displays are made up of a fixed number of pixels. Each pixel is made from 3 sub-pixels: one red, one blue and one green. Each sub pixel has its own transistor, so the manufacturing process to produce a TFT panel is highly complex. Due to this process, defects can occur at any time during the life of the panel. These defects cannot be fixed or replaced.

To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO-13406-2 recommends how many pixel faults are acceptable before a panel can be replaced.

The standard is for New TFT monitors however we adopt the same policy for our refurbished TFT monitors. We expect our customers to have the same experience.

The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.


All TFT Monitors sold by Gigarefurb fall into Class II - see the details below.

Class

a) Pixels always lit

b) Pixels never lit

c) Sub-pixel: Always lit; never lit or blinking.

I

0

0

0

II

2

2

5

III

5

15

50

IV

50

150

500

News

  • Earlier this month, Apple announced the latest revisions of its entire family of operating systems including iOS, iPadOS, tvOS, watchOS and macOS. While all of latest beta versions of those operating systems are currently available to developers, today marks the first time that Apple is releasing public betas.
  • The incoming 2019 family of Apple iPhones is just a few months away, and thanks to numerous leaks, we already have a pretty good idea of what the smartphones will look like. However, our best look yet might be courtesy of new leaked renders that show the alleged iPhone 11 Max.
  • It is often recommended that one of the best ways to avoid malware on mobile devices is to stick with established, reputable app stores. The two big ones are Google's Play Store and Apple's App Store, for Android and iOS, respectively. But is this a foolproof way to avoid malware? The answer is no, according to a two-year study. The study was conducted by researchers from the University of Sydney and Commonwealth Scientific and Industrial Research Organization's Data61. It focused solely on Android apps in the Play Store. The researchers found that counterfeit apps impersonating popular legitimate apps have become so sneaky that even a tech-savvy user might struggle to detect that something is awry."We were able to find 2,040 potential counterfeits that contain malware in a set of 49,608 apps that showed high similarity to one of the top-10,000 popular apps in Google Play Store," the study states. "We also [found] 1,565 potential counterfeits asking for at least five additional dangerous permissions than the original app and 1,407 potential counterfeits having at least five extra third-party advertisement libraries."