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Tel: 0161 745 9720

Terms And Conditions


Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Gigarefurb cannot accept your order. In the event of a mistake you will be contacted via email or telephone to explain the problem with your order and supplied with a  corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

 

Shipping

We will dispatch your product on the same business day of your order for orders placed before 10AM. For orders placed after 10AM we will dispatch it on the next working day. Our business days are Monday to Friday. However this may change if the demand on our warehouse is too high. Orders place on Friday after 10AM and on a Saturday or Sunday will be dispatched by the following Tuesday at the latest. Units with software/hardware upgrades or downgrade may require an extra day before dispatch. International orders are generally received in less than 5 days but please confirm shipping costs before purchasing the item.

We use DPD to deliver your goods. Once you order you will receive your tracking details in an email. If you provide your mobile number you will receive a SMS from DPD with a 60 minute delivery time slot on the morning of your delivery.


Shipping Rates

Delivery Costs - Prices Shown are Excluding VAT

England - Free Next Day Delivery  - Weekend Delivery £3.50. Dispatch after 1 business day.

Scotland - Free Next Day Delivery  - Weekend Delivery £3.50. Dispatch after 1 business day.

Scottish Highlands - 2 Day Service - £14.99. Dispatch after 1 business day.

Scottish Islands - 2 Day Service - £14.99. Dispatch after 1 business day.

Republic of Ireland - 2 Day Service - £14.99. Dispatch after 1 business day.

Northern Ireland - 2 Day Service - £14.99. Dispatch after 1 business day.

Channel Islands - 2 Day Service - £14.99. Dispatch after 1 business day.

Isle of wight - 2 Day Service - £14.99. Dispatch after 1 business day.

Isle of man - 2 Day Service - £14.99. Dispatch after 1 business day.

Scilly isles - 2 Day Service - £14.99. Dispatch after 1 business day.


Europe

Delivery to EU countries

Rate - Prices shown are Excluding VAT

EU Flat Rate - £17.99. Dispatch after 1 business day.


VAT / EC Sales

0% VAT is available to VAT registerd companies in EU countries.

To qualify for the 0% VAT discount please contact us and provide your VAT registration number. Under UK tax law we must always charge VAT. EU VAT registered customers are welcome to contact us for a refund of the VAT amount after their purchase.


Courier

Deliveries in the UK are completed by DPD.

A tracking number will be issued and the item can be tracked at https://www.dpd.co.uk/tracking/tracking.do

All deliveries will require your signature, if there is no-one available at the delivery address, a re-delivery will be attempted.

In the event that this is not successful and the goods are returned to us by the courier. An additional fee would be levied to arrange a further delivery.

All shipping back to Gigarefurb is paid for by the customer. We are unable to refund your postal fees.

 



Returns / Cancellation policy


14 Day Returns

If when you receive your product(s), you are not satisfied you may return the items to us within 14 days of receipt of the goods for an exchange or refund. In order to do this, please email info@gigarefurb.co.uk to receive a Return merchandise Authorisation number (RMA). Change of mind returns must be posted back to us at the customer's expense for a full refund.


Damaged in Transit

If when you receive your goods and it appears to have been damaged in transit, you must notify us within 24 hours of receiving the goods via telephone or email.


Return Charges

If on receipt the goods are faulty in terms with our hardware warranty you must inform us immediately. Gigarefurb will organise a collection if reported within the timeline.

If however we receive the item and there is no fault in line with our hardware warranty a return charge of £15.99 excluding VAT will be levied.

If the customer has had a change of mind they are elibable to return the item within 14 days at there expense for a refund. This will be minus the cost of initial delivery £9.99 excluding VAT.

If the customer reports the problem after the first 14 days Returns period we will not accept returns for a refund. This will be Return to base hardware warranty period and the customer. please see below.

The RMA number must be Issued within 14 days. First Contact does NOT qualify.


RTB - Return to Base Hardware Warranty

Our warranty is a return-to-base warranty. This means it is the customer who must return the item to us for repair. 

Gigarefurb will be liable for parts and labour only, along with the return journey after the repair is complete.

The warranty does not cover damaged goods, tampered goods, software including operating system errors, accidental damage and aftermarket modifications.


Batteries

Batteries are classed as a consumable and are not covered by the warranty.


RMA -  Return Merchandise Authorisation 

To return a item to us you must first contact us and receive a RMA number. This number must be affixed clearly to the outside of the packaging when returning.

We will not accept returns without a RMA number clearly marked on the packaging.


Return Address

Returns are to be delivered to:

Gigarefurb Returns

U24 Westbrook Trading Estate 

Trafford Park

Manchester

England

M17 1AY

 

RMA Processing

Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, withall accessories present such as chargers and power cables, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer. All warranty labels must be intact on return of the product. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.


Refunds

Upon receipt we will issue a refund within 14 days. This allows us to process you return and case.


We strongly recommend that you fully insure your package that you are returning.

We suggest the use of a carrier that can provide you with a proof of delivery.

Gigarefurb will not be held responsible for items lost or damaged in transit.

Gigarefurb further is not responsible for your item if you are returning it to us. Any losses or damage claims must be took up with the courier you used.

 

 

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products as ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Gigarefurb immediately, this will be given special priority and you can expect to receive the correct item within 48hours. 

 

Export restrictions

We have the ability to export out of the UK. If you have a special request please contact us your requirements.

 

 Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

 

 Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Gigarefurb uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. 

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. 

We will use the information you provide only for the following purposes.

  • To send you newsletters and details of offers and promotions in which we believe you will be interested.
  • To improve the content design and layout of the website. 
  • To understand the interest and buying behaviour of our registered users
  • To perform other such general marketing and promotional focused on our products and activities.

Gigarefurb complies with PCI regulations, governing the storing and handling of credit card and customer sensitive materials.

  • All data captured via the website is encrypted with SSL encryption to pass it to our payment processors.
  • credit card information is not stored at Gigarefurb premises.  Our staff do not have access to your credit card information.
  • Our payment processors are themselves PCI compliant.

 

Conditions Of Use

Gigarefurb and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.gigarefurb.co.uk you accept these conditions. Please read them carefully, Gigarefurb controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. 

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

 

Copyrights

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Gigacycle Ltd and are protected by international copyright laws.

 

License and Site Access

Gigarefurb grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Gigarefurb.

 

Product Descriptions

Gigarefurb and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Gigarefurb.co.uk that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologise for any inconvenience this may cause you.

 

Prices

Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include VAT and delivery within UK and Ireland.

Gigarefurb.co.uk may provide discount codes or run promotions on this site. These promotions may not be used in conjunction with any other offers unless stated.