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Warranty / Returns Information

How Do I return a Item?

Returning an Item is easy. Just login to your account and create a support ticket and you will be issued with a RMA number. This is your Return Merchandise Authorisation Number. We need this to track your return and to know where it came from!

When logging your support ticket please give as much information as possible regarding the fault and we will provide you with the RMA number and the return address for you to return it to us.


1 Year RTB Warranty

Unless otherwise stated all our refurbished products come with 1 Year return to base warranty. This warranty covers the hardware only. The warranty is classed as a RETURN TO BASE warranty.

What this means is it is if your item becomes faulty in the timeline you can return it to us at your cost, We will repair or replace the item for you and then return the item back to you at our cost. The warranty is a Hardware only warranty and covers all hardware related issues that in the unlikely event you may encounter. The warranty does not cover software related issues, Accidental Damage, Faults caused by changing hardware, and does not cover the battery.


14 Day money back Guarantee

If in the first 14 days after you purchase your item and you change your mind and you feel its not suitable for you.

You can return the item to us at your cost and we will refund you in full minus the cost of postage. Item must be returned in the original packaging in the condition you received it in to be eligible.


Problem in your first 14 Days?

No problem we are here to help!

In the unlikely event you have a issue with your item in the first 14 days such as you have a hardware related issue with your item we will collect your item at our expense and repair, replace or refund the item.

After 14 days the customer must return the item to us and we will not accept refunds. After 14 days we will only repair or replace your item and it is the responsibility of the customer to return the item to us as part of your 1-year RTB warranty.


Battery Policy

We expect all laptop batteries to last for 1 hour minimum when you receive you item.

We test all items extensively before we ship them to you but batteries are classed as a consumable are they naturally degrade.

For this reason batteries are not covered as part of the 1 year RTB Warranty.

However if when you first receive your item if in the unlikely event you have a issue with your battery , if you contact us within 14 days of your purchase we will send you a replacement battery!


TFT Dead Pixel Allowance

CD Displays are made up of a fixed number of pixels. Each pixel is made from 3 sub-pixels: one red, one blue and one green. Each sub pixel has its own transistor, so the manufacturing process to produce a TFT panel is highly complex. Due to this process, defects can occur at any time during the life of the panel. These defects cannot be fixed or replaced.

To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO-13406-2 recommends how many pixel faults are acceptable before a panel can be replaced.

The standard is for New TFT monitors however we adopt the same policy for our refurbished TFT monitors. We expect our customers to have the same experience.

The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.


All TFT Monitors sold by Gigarefurb fall into Class II - see the details below.

Class

a) Pixels always lit

b) Pixels never lit

c) Sub-pixel: Always lit; never lit or blinking.

I

0

0

0

II

2

2

5

III

5

15

50

IV

50

150

500

News

  • It is never too early for rumors of the next iPhone iteration, right? So it goes in the land of smartphones—leaks, rumors, and speculation constantly abound. As it pertains to Apple's bread and butter device, there is talk of a 2020 model iPhone getting a display upgrade with a refresh rate than can be switched from 60Hz to 120Hz. Nothing is set in stone, and the chatter is not coming from Apple directly. However, moving to a 120Hz panel would give Apple an enticing bullet point to market at enthusiasts and gamers alike. As it stands, the majority of smartphones that have a 120Hz display (and there are not a ton of them) are gaming phones, like the just-announced ASUS ROG Phone II. Outside of the realm of gaming, there are handsets like the OnePlus 7 Pro, which has a 90Hz panel. Apple could potentially one-up it. That's assuming a 120Hz display comes to fruition in Cupertino. According to notorious leaker Ice Universe, "Apple is considering a switchable 60Hz/120Hz refresh rate screen on the iPhone in 2020, and is discussing with Samsung and LG." Source: Ice Universe (via Twitter) Ice Universe has not traditionally been plugged into the iPhone scene or Apple landscape in general, but has a long history of leaking information about Samsung devices and other Android handsets (in that order). Based on that, the information is at least plausible, especially with the caveat that Apple is "considering" a display with a higher refresh rate, as opposed to having outright decided upon it.
  • Many app makers are growing tired of paying the relatively high fees that the Apple App Store and Google Play are demanding. Google Play and the Apple App Store each take 30% of the revenue an app generates, leaving many developers looking for ways to maximize their revenue. Some have moved to take payments directly, and others, like Fortnite, have opted to completely bypass Google Play and offer their apps directly to customers. Dating app Tinder is taking a different route.
  • After a week of teasing and a few leaks, ASUS is getting officially official with its ROG Phone II gaming phone. As ASUS confirmed last week, the ROG Phone II is powered by Qualcomm's new Snapdragon 855 Plus, which a binned version of the existing Snapdragon 855 with higher CPU and GPU clocks.